Regular business hours are 9am to 5pm Monday to Friday. *BY APPOINTMENT ONLY*
Cancellation Policy We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
48 hour advance notice is required via email to firstname.lastname@example.org, when canceling an appointment or you may reschedule using our online scheduler within the required 48 hr. time frame. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 48 hours advance notice you will be charged a missed appointment fee. This amount must be paid prior to your next scheduled appointment. Exceptions may be made in extreme cases at our discretion.
No-shows Anyone who either forgets or consciously chooses to forgo their appointment will be considered a “no-show.” They will be charged for their “missed” appointment. Persistent “no-shows” (3 or more times) will no longer be allowed to make appointments. A credit or debit card is required to reserve your appointment. Elite Massage Therapies, requires a credit card number to bill for no show appointment fees ($35) when applicable. No other charges are accessed to cards without prior authorization from the card holder. No show fees are applied to appointments missed with pre-paid voucher's however pre-paid voucher's may be used toward future services after the no show fee has been paid.
Late Arrivals If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Conduct Inappropriate behavior/sexual harassment will not be tolerated, and will result in immediate termination of your session. Full payment will be expected.
Cell Phones You will be asked to turn your phone off or on silent, out of respect for clients in other treatment rooms, and so you can relax.